Arthur J. Gallagher is committed to the continuous professional development of its global staff. The Llantrisant-based arm of its international business has the majority of its staff constantly improving their skills through in-house training delivered by a local learning provider.
Backing up their long-standing two-day a week training programme, the company has recently taken on its own training manager to help identify and grow the skill sets of its staff which revolve around knowledge of the industry coupled with shared values and ethical conduct.
“More than 80% of our team in Wales are members of the Chartered Insurance Institute and many have a Certll qualification or are working towards it. This has a direct impact on job satisfaction and positive customer feedback. The training allows our colleagues to feel confident in their knowledge of the industry.” Paul Norman, Regional Manager