Hengoed Court has built its reputation on an ethos of promoting dignity, privacy, independence and respect, backed by a comprehensive staff training and development programme. Key personnel are identified to undertake specialised tasks and create opportunities for staff to grow and develop within the company.
By the end of this year, all catering staff will be trained to a Qualifications and Credit Framework (QCF) level. All senior staff are developed to a QCF level 3 and the care staff workforce is well on its way to becoming 100 per cent QCF qualified.
“Professional and personal development programmes are utilised for staff to enable them to follow a pathway of learning to meet company, customer and individual needs. We proactively seek out innovative training, such as integrating customer service and dementia care into mainstream social care qualifications – effectively combining statutory requirements with best practice.” Nicola Williams, Owner