The very best trainers go the extra mile in support of their learners; Mark Shaw also goes that extra hour, often working late at night to ensure that regular night shift workers have the same access to training and development as day workers.
Mark is an assessor in Food Manufacturing and Catering & Hospitality and believes quality training to individual needs is the key to successfully developing learners.
“It is important to understand your learners’ needs and not fit everyone into the same box. Trust is a key part of that learning journey and I do encourage my learners to embrace Welsh culture especially in the hospitality industry where Wales has some fantastic produce. To that end I am trying to learn Welsh to help me expand my skills.”